Case Study: A.L.L. Roofing Materials accelerates sales and boosts customer service with Epicor BisTrack

A.L.L. Roofing Materials - Customer Case Study

A.L.L. Roofing Materials is a three-location wholesale distributor (San Jose and Salinas, CA; Lake Havasu City, AZ) that delivers and loads roofing materials for contractors and homeowners. Manual, disjointed processes—separate purchase and sales orders, slow inventory checks, frequent markup errors, and sluggish customer service—were constraining productivity and hindering growth.

In 2016 A.L.L. implemented Epicor BisTrack to centralize orders, simplify dispatch, installed sales and contract billing, and provide 24/7 web catalog access and electronic document imaging. The solution gave staff real-time inventory and order visibility, cut time-to-serve customers, reduced counting and markup losses, and connected the team—speeding the sales cycle and improving profitability.

A.L.L. Roofing Materials

Michelle Cassady

General Manager