Case Study: Alfa Laval Potok standardizes Latin America operations and reduces annual operating time with Epicor iScala

Alfa Laval Potok - Customer Case Study

Alfa Laval Latin America — part of Swedish industrial leader Alfa Laval with operations in Mexico, Colombia, Venezuela, Peru, Chile, Argentina and Panama — needed to standardize and consolidate business processes across the region and deploy centralized projects and hardware hubs to improve reporting, finance and remote support.

The company implemented Epicor iScala (delivered via Citrix) across its Latin American offices in a nine-month roll‑out, standardizing accounting (EU BAS), financial dimensions and Business Intelligence. Results included a 9,216‑hour annual reduction in operational time, at least a 40% faster billing process, simplified report distribution, streamlined remote support and ROI within nine months, with plans to expand supplier/distributor connectivity.

Alfa Laval Potok

Antonio Tupa

IT Services Manager, Alfa Laval Latino america