Case Study: Eldercare achieves faster month-end reporting and stronger compliance with Epicor SLS

Aged care services provider ramps up technology with Epicor SLS to handle regulatory and industry change

Eldercare is a not-for-profit aged care provider in Adelaide with about 1,000 licensed beds, 200 retirement units, 1,400 staff and 22 locations. Facing major industry change and tighter regulatory and financial requirements, Eldercare’s legacy systems lacked sufficient client management, billing and reporting functionality, integration with clinical and financial systems, and relied on time-consuming manual reconciliations.

Eldercare implemented Epicor SLS, a locally supported senior-living solution that integrated with its clinical, general ledger and cash management systems and provided out-of-the-box billing and reporting. The implementation automated month‑end reconciliations and accruals, shortened reporting timeframes, improved data governance and controls, and delivered more timely, accurate information—enabling faster customer response and internal ownership of ongoing process improvements.

Eldercare

Jane Pickering

Chief Executive