Case Study: Precision Products Inc achieves new levels of customer support with Epicor ERP

Achieving New Levels of Customer Support With Epicor ERP

Precision Products, Inc., a Greenwood, Indiana industrial machining, service and maintenance firm that grew from a one‑man shop into a multi‑million‑dollar supplier to Fortune 500 clients, needed to reduce costs and labor while improving service and responsiveness. The company wanted an ERP that supported manufacturing (not just warehousing), would scale as they grew, and enable faster, more accurate customer support.

They implemented Epicor ERP, gaining instantaneous, company‑wide and remote access to customer, order and inspection data, wireless and paperless shop‑floor workflows, and easy barcoding integration. The result was faster, more responsive service, simpler training for new staff, improved operational efficiency, and a sustained competitive advantage that supported ongoing growth.

Precision Products Inc

Bruce Palmer

Vice-President and Owner