Case Study: Ace Hardware of Appleton achieves improved inventory accuracy and real‑time remote management with Epicor

Ace Hardware of Appleton - Customer Case Study

Ace Hardware of Appleton is a single-store, customer-focused hardware retailer in Appleton, Wisconsin (14,000 sq ft, operating since 1979) with decades of retail experience. The owner needed better remote visibility and faster, more accurate on‑shelf inventory and ordering—previously requiring a laptop and VPN or time‑consuming manual checks—which made managing the business and serving customers efficiently difficult.

By implementing Epicor Eagle Mobile Manager, the team gained smartphone/tablet access to real‑time sales and inventory, mobile scanning, price checks, and remote register overrides. The result: anytime, anywhere visibility; quicker inventory verification and fewer “walks” to the backroom; reduced customer wait times; improved service and operational efficiency that supports ongoing growth.

Ace Hardware of Appleton

Ron Cox

Owner