Case Study: Goodwill Industries of Northwest Ohio achieves higher sales and lower turnover with Epicor Propello

A Charity Transforming Retail Employee Experiences

Goodwill Industries of Northwest Ohio, a thrift store operator supporting job training and placement programs, needed to replace failing old registers and manual checkout processes with a modern POS system. The organization wanted an intuitive, cloud-based solution with barcode scanning, SKU customization, loyalty features, and offline capability, and chose Epicor Propello to simplify operations and reduce errors.

Epicor implemented Epicor Propello to streamline transactions, automate register closing, and add a points-based loyalty program and at-register round-up prompts. The results included 25% lower employee turnover, 33% more round-ups, average transaction value rising from $15 to $17, and two hours saved per day in till-counting activities at each of 15 locations.

Goodwill Industries

Steve Timmerman

Director of Strategic Initiatives