Case Study: KPN achieves 80% on-time delivery with Epicflow

KPN improves on-time delivery from 18% to 80% with Epicflow

KPN, a Dutch telecommunications and internet provider, faced significant production challenges as its sales outpaced its delivery capabilities. With only 70 projects delivered against 150 sold, the company saw delivery times double, customer satisfaction drop, and employee stress rise due to overwhelming multi-project management. They turned to the vendor Epicflow and its software solution to address these issues.

Epicflow helped KPN implement a standardized approach focused on resource management in its multi-project environment. The solution included training managers and teams to optimize workloads and predict bottlenecks. As a result, within a year, Epicflow helped KPN increase its on-time delivery rate from 18% to 80%, improve team efficiency by 21%, and cut project completion time by 50%, while also creating a calmer and more proactive work environment.

KPN