Case Study: Nationwide Physical Therapy Company achieves uninterrupted patient care with EPIC iO Technologies backup internet

Nationwide Physical Therapy Company virtually eliminates downtime with EPIC iO’s 4G/5G backup internet

EPIC iO Technologies provided a backup internet solution for a nationwide physical therapy company operating over 500 clinics. The customer faced significant challenges due to frequent internet outages from their commercial provider, which led to temporary clinic closures, substantial revenue loss from canceled appointments, and frustration for both staff and patients.

The solution implemented by EPIC iO utilized 4G and 5G wireless backup routers with 2GB of pooled bandwidth. This system activated instantly during a primary internet outage, which virtually eliminated downtime. As a result, the clinics maintained continuous operations, prevented revenue loss, and allowed staff to focus entirely on patient care without interruptions.