Case Study: The University of Cape Town improves staff communication and reporting with EPI-USE Labs Query Manager and Document Builder

The University of Cape Town - Customer Case Study

The University of Cape Town, with nearly 4,000 staff members, faced a significant challenge in managing communications for its many short-term employment contracts. The university needed a solution for generating large volumes of letters, ensuring audit trails for reporting, and required a tool that could operate without expensive ABAP consultants. They turned to EPI-USE Labs and its Query Manager with Document Builder solution to address these issues.

EPI-USE Labs implemented Query Manager, which enabled the university to quickly create and send bulk automated emails for various critical communications, from HR updates to visa expiry reminders. The solution provided immediate testing capabilities, eliminating lengthy development cycles. Key benefits included effortless changes, password-protected Excel reports, professional audit logs, and consistent messaging. During the COVID-19 pandemic, EPI-USE Labs provided effective remote training and responsive support, allowing UCT to achieve its goals efficiently without on-site assistance.

The University of Cape Town

Siobhan Evans

HR Systems Manager