Case Study: a global insurance provider achieves 90%+ automation rates with EPAM Systems and WorkFusion

Optimizing Intelligent Automation for a Global Insurance Provider

A global insurance provider faced significant challenges with its intelligent automation initiatives, including failed implementations, platform instability and an inability to consistently identify new opportunities. This led to organizational skepticism and hindered their goals of cutting costs and improving efficiency. The company enlisted EPAM Systems to implement a solution using the WorkFusion automation platform to address these issues.

EPAM Systems developed an end-to-end intelligent process automation solution by re-engineering business processes and utilizing a tech stack that included WorkFusion, custom Java, and APIs. This resulted in a 90%+ automation rate for key processes like claims processing, the handling of 1.5 million annual transactions and break-even periods achieved in under 18 months. EPAM's work also helped the provider establish a Center of Excellence, instilling greater organizational confidence in automation.