Case Study: Otkritie Financial Corporation Bank boosts employee productivity and customer service with EPAM Systems digital adoption simulators

EPAM & Otkritie FC Bank Enabling Better Productivity and Customer Service through Digital Adoption

Otkritie Financial Corporation Bank, a major Russian bank, faced the challenge of rapidly training a large number of employees on complex banking software following a merger. Their goals were to reduce operational errors, speed up the onboarding process for new hires, and enable continuous upskilling. The bank partnered with EPAM to implement a digital adoption solution to address these needs.

EPAM designed and delivered a library of 37 software simulators that duplicated the bank's systems, allowing employees to learn and practice workflows in a risk-free, simulated environment. This solution from EPAM successfully trained 16,773 employees, reduced adaptation time, and received an average course feedback score of 4.8 out of 5, ultimately increasing productivity and employee proficiency across the organization.

Otkritie Financial Corporation Bank

Vitaly Fufaev

Head of Department of Distant Learning Technologies Development