Case Study: British Multinational Hotel Chain achieves better hotel performance insights with EPAM Systems

Engineering Hotel Industry KPI Dashboards to Support Revenue-Producing Business Decisions

A British multinational hotel chain faced the challenge of manually assessing the performance of its vast portfolio of over 5,000 hotels, an inefficient process that hindered timely, revenue-producing business decisions. Seeking to automate monitoring and gain consolidated insight, the client engaged EPAM Systems to create a new Owner Relationship Management (ORM) Tool.

EPAM engineered a solution featuring two comprehensive dashboard views that consolidated critical hotel features and KPIs into single, scrolling screens. The tool provided users with the ability to customize data, perform historical analysis, and easily export information. As a result of EPAM's work, the client gained an efficient, centralized method for monitoring performance across its entire portfolio, enabling the creation of targeted action plans and marketing campaigns based on clear, accessible data.