Case Study: CDPHP boosts provider satisfaction and operational efficiency with EPAM

Embracing Digital Health for the CDPHP Network of 825,000+ Physicians

CDPHP, a physician-founded not-for-profit health plan, faced challenges with its outdated provider portal, which was not mobile-friendly, difficult to maintain, and lacked personalization and analytics. To deliver a better digital experience for its network of over 825,000 physicians, CDPHP partnered with EPAM to begin its digital transformation, leveraging EPAM's Sitecore and AWS expertise to revamp the platform.

EPAM redesigned and replatformed the portal, implementing an omnichannel solution with features like seamless eligibility checks, electronic claims adjustments, and a responsive, mobile-first design. This new solution, integrated with systems like Salesforce and Mulesoft, resulted in a 69% decrease in page load time, a reduction in provider calls, lower servicing costs, and increased customer satisfaction, significantly boosting CDPHP's operational efficiencies.

CDPHP

Umesh Rege

Chief Information Officer