Case Study: Wiley achieves true omnichannel eLearning engagement with EPAM Systems

Delivering True Omnichannel Engagement for Wiley Efficient Learning

Wiley, a global provider of educational and professional development content, faced the challenge of an outdated and difficult-to-maintain eCommerce platform for its Wiley Efficient Learning site. The cumbersome system relied on multiple third-party platforms, creating a poor checkout experience for customers and operational inefficiencies. Wiley engaged EPAM to implement a modern, robust eCommerce engine to transform the customer experience.

EPAM implemented SAP Hybris as a standalone, end-to-end commerce solution, integrating it with AWS and other internal systems while adding custom features for product variants and checkout flows. The vendor created a responsive, omnichannel user interface for the site. As a result, EPAM's solution delivered a 30% increase in year-over-year revenue and a 70% increase in mobile revenue within the first five months, all while achieving zero downtime during multiple releases.

Wiley

Clay Stobaugh

CMO