Case Study: Clover Health launches a virtual care solution in eight days with EPAM Systems and Salesforce Health Cloud

Delivering a Virtual Health Solution in Eight Days for Clover Health

Clover Health, a health plan operator and technology company, faced the urgent challenge of transitioning its in-person care model to a virtual one and managing a surge in COVID-19-related member inquiries. To address this, they engaged vendor EPAM to leverage the Salesforce Health Cloud and rapidly develop new communication channels and operational tools.

EPAM implemented a holistic Salesforce solution, which included a resource portal, multi-channel communication campaigns, and a clinical service console, all within eight days. This enabled Clover to effectively transition to virtual visits and proactively share information. The results included a 40% email open rate and an estimated 50% increase in nurse practitioner productivity, leading to an estimated $4M ROI.

Clover Health

Aaron Berry

Director of Product Management