Case Study: Commercial Laundries improves plant operations with EPAM Systems

Building an Enterprise Plant Management Platform to Improve Operational Efficiency for Commercial Laundries

Commercial Laundries, a provider of enterprise plant management software, was struggling with an unsustainable legacy system built on outdated technology. The platform lacked key features, was not unified globally, and incurred heavy licensing fees, which led to low customer confidence and a project on the brink of cancellation. EPAM Systems was engaged to take over development and build a new, proprietary enterprise solution.

EPAM Systems assembled a large, distributed team to rebuild the platform, implementing robust practices in QA, DevOps, and engineering excellence. This resulted in a successful rollout to over 30 plants, leading to a dramatic decrease in defect reopen rates from 35% to 5% and a significant reduction in operational costs for customers. The project's success restored client confidence and established a foundation for a global rollout to 300 plants.