Case Study: Lowe’s Canada achieves a unified omnichannel shopping experience with EPAM Systems

Building a Unified, CustomerCentric Shopping Experience for Lowe’s Canada

Lowe’s Canada, one of Canada’s largest home improvement retailers, wanted to create a more unified, customer-centric omnichannel shopping experience across web and stores. To solve challenges around mobile usability, localized pricing and promotions, fulfillment visibility, scalable performance, and content management flexibility, Lowe’s Canada partnered with EPAM Systems to modernize its eCommerce platform using Sitecore Experience Platform, Sitecore Experience Commerce, Microsoft Dynamics 365, Microsoft Azure, and Lucidworks Fusion.

EPAM Systems implemented a cloud-based commerce solution that integrated content, search, pricing, inventory, and fulfillment into a single experience, while giving marketing teams stronger publishing, personalization, and workflow capabilities. The new Lowes.ca launched nationwide in 2019 and delivered significant increases in mobile revenue, sales of in-store inventory, average online order value, website conversion, and overall business agility. During COVID-19, the platform also scaled successfully to handle major surges in traffic, orders, and users.

Lowe’s Canada

John Terrence

Senior Director, Software Engineering