Case Study: San Francisco Recreation & Park Department achieves 70% time savings on family medical forms with ePACT Network

Replacing Paper Medical Forms With Epact

The San Francisco Recreation & Park Department (SFRPD), which serves over 12,000 children across 25 recreation centers, faced a cumbersome paper-based process for collecting medical data, contact details, waivers and consents for programs and camps. Requiring families to complete duplicate packets for each activity created frustration, administrative burden, security and accessibility issues, and made it difficult to share consistent records across sites — so SFRPD turned to ePACT Network’s ePACT web and mobile platform to modernize the process.

ePACT Network replaced paper forms with a centralized, secure, HIPAA-compliant system that standardized records and enabled one-click reminders, data sharing across programs, and real-time updates by families. The change eliminated approximately 40,000 paper forms in one summer, achieved 85% family adoption in the first season (projected to reach 92% after a year), and cut parent form-filling time by about 70%, while improving data accuracy, administration efficiency and overall program support.

San Francisco Recreation & Park Department

Anne Marie Donnelly

Recreation Business Manager