Case Study: Westgate Resorts achieves end-to-end digital transformation and faster, paper-free closings with eOriginal

Westgate Resorts Paves the Way for Digital Transformation of Vacation Ownership

Westgate Resorts, one of the largest privately owned timeshare companies in the U.S., sells roughly 80,000 timeshare and membership contracts a year and needed a faster, more efficient and legally sound closing process. The company sought a full digital transformation of contract creation, management and transfer — not just eSignature — to provide a complete audit trail, meet state notary and recording requirements, and improve the experience for members and sales staff.

Working with eOriginal and partners DocuSign and Informa, Westgate implemented an end‑to‑end digital contracting solution using eOriginal’s eAsset® Management Platform and DocuSign Connect, integrated with county records offices and lenders. The rollout eliminated the need for 1.8 million sheets of paper annually (saving more than $680,000), sped time‑to‑close to capture more deals and revenue, removed third‑party transaction fees, and enabled multiple digital securitizations beginning in 2016.

Westgate Resorts

John Willman

Treasurer and Vice President of Mortgage Services