Case Study: Fairway Independent Mortgage Corporation achieves faster, secure digital closings with eOriginal

Fairway Independent Mortgage Corporation - Customer Case Study

Fairway Independent Mortgage Corporation, a top-10 U.S. mortgage lender with more than 500 locations and 7,000 employees, needed to modernize a paper-heavy closing process that relied on 150‑page packages and numerous wet signatures. After a 2016 initiative to create a seamless, fully digital experience, Fairway found early vendors’ solutions incomplete, hard to adopt, and not integrable with eVault providers—creating operational friction, risk of incorrect closings, and potential lost revenue.

Fairway selected eOriginal and co‑developed ClosingCenter, a pre‑integrated closing room that requires no training and supports hybrid to fully digital eClosings. The rollout sped up settlements, made closings easier for title associates and borrowers, reduced signing and document errors, improved loan security and processing through eVaulting, and increased borrower satisfaction and secondary‑market demand—boosting referrals and lowering customer acquisition costs.

Fairway Independent Mortgage Corporation

Terri Pansing

Vice President of Corporate Closing