Case Study: TAMANNA improves Zendesk efficiency with eOne Solutions' Popdock Connector

TAMANNA’s Zendesk Enhancement Using Popdock Connector

TAMANNA, an online retail company, needed to consolidate customer data from multiple systems including Microsoft Dynamics 365 Business Central and their payment gateway to improve their Zendesk support agent efficiency. Their agents were losing productivity by constantly switching between applications to answer customer inquiries, which led to slower response times. They turned to eOne Solutions for a solution.

eOne Solutions implemented its Popdock Connector for Zendesk, which was installed from the Zendesk Marketplace. This solution gave agents a complete view of all relevant customer data and history directly within the Zendesk interface without requiring any custom development. The result for TAMANNA was significantly improved agent efficiency, happier employees, and lowered response times, with the solution being up and running in just two hours.

TAMANNA

Omar Ashour

Omni-Channel Customer Service Manager