Case Study: Aqualogic overcomes integration challenges with SmartConnect from eOne Solutions

SmartConnect helped Aqualogic Overcome Integration Challenges

Aqualogic, an Australian provider of commercial laundry solutions, encountered significant integration challenges when upgrading from Dynamics CRM to Dynamics 365. Their existing Microsoft Dynamics GP Connector failed, causing data mismatches and database issues, and was unable to handle their custom requirement of linking equipment records to customer accounts. This led them to adopt SmartConnect from eOne Solutions to address these problems and manage future integration needs.

eOne Solutions implemented SmartConnect to fully replace the failed Microsoft connector. Over six months, their partner built numerous integrations that successfully imported customer, product, and custom equipment data into Dynamics 365. This provided Aqualogic's workforce with real-time, accurate data, significantly improving their efficiency and enabling better customer service. The solution also included automated monitoring to quickly identify and resolve any errors.

Aqualogic

Mick Egan

ERP Practice Lead