Case Study: Voneus achieves 100% regulatory compliance with Enxoo's One Touch Switch solution

Voneus achieves 100% regulatory compliance with Enxoo

Voneus, a fast-growing UK rural broadband provider, faced the significant challenge of achieving compliance with Ofcom's new One Touch Switch regulation. This mandate required a complete overhaul of their customer switching process, including building new integrations with the TOTSCo Hub and reworking core logic within their Salesforce CRM, all under a fixed deadline while managing other business priorities. Partnering with Enxoo, they needed a solution that would not disrupt their ongoing operations.

Enxoo built an automated One Touch Switch solution directly on Voneus's existing Salesforce platform, using MuleSoft as the integration layer to the TOTSCo Hub. The implementation was a success, achieving 100% regulatory compliance, fully automating the switching process for both gaining and losing provider roles, and improving operational efficiency by removing manual workarounds. Critically, Enxoo delivered the solution with minimal disruption to Voneus's business-as-usual activities.

Voneus