Case Study: T Wholesale achieves a future-ready BSS and faster quote-to-order with Enxoo on Salesforce Communications Cloud

T Wholesale accelerates quote-to-order with Enxoo across 5 teams

T Wholesale, the international wholesale division of Deutsche Telekom, faced the challenge of modernizing its fragmented and slow Business Support Systems (BSS) to compete in an on-demand market. Their legacy systems created separate manual and API-based sales journeys, which slowed customer response and hindered innovation. To build a unified platform, they partnered with vendor Enxoo, who implemented a solution using Salesforce Communications Cloud and their own Wholesale Accelerator.

Enxoo delivered a future-ready BSS platform designed around industry standards and intelligent automation. The solution merged sales journeys, streamlined quote-to-order processes, and provided full operational visibility. As a result, T Wholesale achieved a faster quote-to-order process, enhanced efficiency, and gained a scalable, future-proof platform ready for new products and expansion, providing a decisive advantage in competitive bids.

T Wholesale