Case Study: Motion Picture Solutions unifies global service operations with Enxoo and Salesforce Service Cloud

Motion Picture Solutions handles 20,000 monthly service requests with Enxoo

Motion Picture Solutions (MPS), a leading international provider of technology for the global film industry, faced a high-stakes challenge when its legacy service platform was nearing retirement. They needed to transition five specialized support teams to a new system while maintaining a strict 15-minute service level agreement (SLA) and ensuring seamless integration with their core email infrastructure. They partnered with vendor Enxoo to implement a solution using Salesforce Service Cloud and Sales Cloud.

Enxoo implemented a unified Service Cloud platform that automated case capture via Email-to-Case and used intelligent routing to direct requests to the correct specialized teams. The solution included precise SLA tracking, robust security controls, and integration with systems like Mimecast and Amazon SQS. As a result, MPS now consistently meets its 15-minute SLA while managing over 20,000 monthly service requests, creating a single source of truth and unifying its previously siloed operations. The implementation by Enxoo provided MPS with unparalleled operational certainty and strategic business insights.

Motion Picture Solutions (mps)