Case Study: CIECH Sarzyna improves sales efficiency with Enxoo and Salesforce

CIECH Sarzyna streamlines sales in 3 months with Enxoo

CIECH Sarzyna, the largest manufacturer of plant protection products in Poland, faced a challenge in managing hundreds of quarterly distributor orders received through various channels. Their goal, in partnership with vendor Enxoo, was to improve customer relationship management and service while reducing order processing times and improving production planning. The system also needed to provide opportunities for cross-selling and upselling.

Enxoo implemented a solution using Salesforce technology, specifically the Manufacturing Cloud and B2B Commerce platform, within three months. This provided CIECH Sarzyna with complete control over sales processes and a 360-degree customer view for better analysis. Distributors gained an intuitive online ordering system. The results included streamlined sales processes, optimized distribution, more efficient customer support, and a better ability to anticipate customer needs.

CIECH Sarzyna