Case Study: Next Star Communications achieves reduced loss and improved sales conversion with Envysion

Next Star Communications uses Envysion Wireless Retail Solution as its eyes and ears to convert traffic to sales and decrease loss from fraud

Next Star Communications, a Sprint Preferred Retailer operating 33 Atlanta-area stores, faced limited visibility into store transactions and employee behavior: entry-level video lacked multi-angle and audio coverage, POS and fraud reports couldn’t be easily reconciled, conversion rates were hard to measure, and losses from employee and customer theft (including a fraud ring) were mounting. To solve these challenges Next Star turned to Envysion and deployed the Envysion Wireless Retail Solution Suite.

Envysion delivered a cloud-based, time-stamped integration of HD multi-angle audio/video with POS data, automated exception and loss-prevention audits, and a Scorecard for traffic-to-sales conversion monitoring, all accessible via mobile. As a result, Envysion helped Next Star significantly reduce customer churn and inventory shrink, improve conversion and coaching across stores, and supplied court-admissible video used in a $100,000 fraud case across its 33 locations.

Next Star Communications

Dustin Altom

Operations Manager