Case Study: Denny’s franchisee RJC cuts theft, reduces fraud and improves service with Envysion Managed Video

Famous diner-style chain uses Envysion’s Managed Video Solution to improve training and service, identify employee theft, and reduce fraud

Denny’s Franchisee RJC faced rising service gaps, lagging sales, and growing loss from employee theft, unauthorized comps/discounts, and fraud across its multi-state footprint. To protect managers and improve operations, RJC turned to Envysion and its Managed Video Solution to capture real-time video and audio for training, monitoring, and loss prevention.

Envysion’s Managed Video Solution was deployed across 33 restaurants in five states, enabling remote review of POS transactions and staff behavior, faster investigations, and standardized coaching. As a result, RJC now resolves several incidents per week, cut unauthorized comps/discounts by 1.2% across the business, reduced theft and fraud, conducted investigations far faster, and saved thousands in losses while improving service and training consistency.

Denny’s Franchisee RJC

Sean Morris

Chief Operations Officer