Case Study: El Pollo Loco achieves theft reduction, fraud mitigation, and higher profits with Envysion

El Pollo Loco Reduces Theft, Mitigates Fraud and Increases Profits

El Pollo Loco needed a way to better manage risk, reduce employee theft, and improve operations across its restaurants. In 2010 the chain turned to Envysion for a video-based business intelligence solution—deploying roughly a dozen high-resolution cameras per restaurant and integrating video and audio with POS data across more than 100 locations.

Envysion implemented web-accessible video, POS-integrated exception reporting and alerting so auditors can review receipts and synchronized footage side-by-side, enabling remote oversight and faster detection of suspicious transactions. As a result, El Pollo Loco achieved increased visibility into employee behavior, reduced theft and fraud risk, improved customer experience and operational oversight, and saved time and travel for area leaders while scaling the solution to 100+ restaurants.

El Pollo Loco

Monika Shah

Internal Audit Analyst and Restaurant Auditor