Case Study: Einstein Noah Restaurant Group achieves full transaction visibility and improved customer experience with Envysion

Einstein Noah Restaurant Group Improves Customer Experience Through Remote Access to Video

Einstein Noah Restaurant Group, the largest operator of bagel bakeries in the U.S. with roughly 450 restaurants, needed a way to monitor employee behavior, mitigate loss and harness customer data without massive travel or labor. They engaged Envysion for a web-based, cloud-delivered video solution integrated with POS data to provide transaction-level visibility and remote access to store activity.

Envysion designed and deployed a custom solution in 385 stores—installing high-resolution cameras, integrating POS data and delivering footage via the cloud—giving Einstein Noah full visibility into every transaction. The Envysion system reduced travel and investigation time, sped claim resolution, helped differentiate theft from coaching opportunities, and improved the customer experience by ensuring bins and grab‑and‑go cases were stocked and by informing regional product assortments.

Einstein Noah Restaurant Group

Kevin Milner

Director of Audit Services