Case Study: AT&T Portables achieves real-time remote store visibility and reduced losses with Envysion

AT&T Portables improves employee engagement, and strengthens loss prevention initiatives

AT&T Portables, a rapidly growing authorized AT&T retail partner with 45 stores across the Mid-Atlantic and Tennessee Valley, needed to boost employee engagement and coaching, improve in-store customer experiences, and reduce operating losses from theft, fraud, and time-clock abuse while cutting travel and management costs. To address these challenges, AT&T Portables implemented Envysion’s Managed Video Solution.

Envysion delivered 24/7 high-definition video and audio integrated with POS data, giving managers real-time remote visibility to monitor interactions, conduct virtual coaching, and audit suspicious transactions. As a result, AT&T Portables reduced travel expenses by enabling remote oversight, increased coaching frequency and staff accountability, and used Envysion’s integrations and audit services to identify time-clock abuse and fraud—recouping payroll losses and strengthening loss-prevention across its 45 stores.

AT&T Portables

Attique Rasheed

Director of Sales Operations