Case Study: Zoom achieves streamlined delivery tracking and eliminates package pile‑up with Envoy Deliveries

Zoom creates a tech-forward workplace experience to make employees and visitors feel right at home

Zoom, a fast-growing SaaS company with about 2,000 employees and multiple global offices, needed a cleaner, more transparent way to manage a surge in visitors and inbound packages. Rapid expansion left the workplace team overwhelmed by manual delivery logs, package pile-ups, and forgotten employee parcels that cluttered mailrooms and strained hospitality processes.

Zoom implemented Envoy’s visitor and Deliveries solutions—digital check‑in with NDA signing and photo badges plus automated scanning, logging, and delivery notifications. The result: faster, more consistent guest experiences, major admin time savings, no more package pile-ups, automated reminders that reduce lost deliveries, and a scalable system now rolled out in eight offices that better reflects Zoom’s tech-forward culture.

Zoom

Alana Smith

Head of Workplace and Real Estate