Case Study: Gateway Church achieves a tech-forward, personalized guest experience with Envoy

Why Gateway Church is Singing Envoy’s Praises

Gateway Church, a rapidly growing Dallas/Fort Worth congregation with nearly 30,000 weekend attendees and 750 staff across multiple administrative buildings, needed a modern, consistent way to manage more than 6,000 annual office visitors. Many offices lacked a reception desk and check-in was manual, so the church sought a tech-forward solution that would streamline registration, personalize visits, and integrate with existing systems.

Envoy’s visitor registration and pre‑registration features replaced manual check-in, letting hosts collect info and automatically provide parking and arrival directions, while Okta integration keeps staff accounts and directories up to date. The result: faster, more personalized visits, a stronger tech-forward brand image, and positive feedback from guests and employees.

Gateway Church

Brett Huckins

Executive Director, Technology