Case Study: Street Soccer Scotland achieves safer, more accessible visitor management and measurable community impact with Envoy

Street Soccer Scotland welcomes visitors, courage, and change

Street Soccer Scotland, a non-profit community and sport center in Dundee, Scotland, needed a visitor management system that could balance safety with accessibility for players, volunteers, partners, and staff. Using Envoy, the Change Centre wanted to avoid long sign-in lines while still collecting the right information for different types of visitors and maintaining security.

Envoy implemented customized sign-in flows, photo capture, screening questions, instant admin alerts, and desk neighborhoods for service providers. The result was smoother front-desk operations, better on-site visibility, and measurable impact: visitor volume tripled month over month, the center welcomed over 15,000 visitors in less than a year, and Envoy analytics helped Street Soccer Scotland demonstrate its community impact well enough to secure approval to take ownership of the full Dundee facility.

Street Soccer Scotland

Scott Hollinshead

Business Development Manager