Case Study: Abbott Diabetes Care achieves streamlined visitor and compliance management with Envoy

Streamlined visitor and compliance management for Abbott Diabetes Care

Abbott Diabetes Care, a division of Abbott, needed a better way to manage visitor flow across 50+ locations as the company grew, while also maintaining strict HIPAA and Data Privacy Framework compliance. Its old visitor management system was slow, manual, and relied on handwritten passes, creating delays, security gaps, and limited visibility into who was onsite. Envoy Visitors was selected to modernize the process.

Envoy implemented a cloud-based visitor management solution with kiosk-based check-in, badge printing, identity screening, blocklists/watchlists, and automated digital logs tied to employee directories. The result was a faster, more secure, and more scalable visitor experience for large meetings and events, with audit-ready records that eliminated manual tracking and improved compliance oversight. Abbott Diabetes Care also reported fewer administrative burdens and stronger support for workplace security across its facilities.

Abbott Diabetes Care

Michelle Longson

Program Manager