Case Study: Scripps Health achieves standardized visitor security and visibility at scale with Envoy

Scripps Health standardizes visitor management across 6 locations with Envoy

Scripps Health, a healthcare organization with five hospital campuses and a corporate headquarters, faced the challenge of balancing a welcoming patient experience with stronger security across approximately 62,000 monthly visitors. Their previous systems provided limited visibility into visitor activity, had processes individualized for each site, and made it difficult to identify high-risk individuals consistently. They partnered with Envoy to implement a standardized visitor management solution.

Envoy provided a centralized platform featuring digital check-in with integrated photo capture, blocklist screening, and facial recognition capabilities. This solution enabled Scripps Health to unify operations across all six locations, automate screening for stronger security controls, and gain scalable visibility into visitor activity. The results included a standardized framework for managing 62,000 visitors monthly, proactive risk mitigation through automated alerts, and the use of real-time visitor data to better align staffing with demand across their facilities.

Scripps Health