Case Study: Iterable streamlines hybrid workplace management with Envoy

Iterable - Customer Case Study

Iterable, the AI-powered customer communication platform, needed a better way to manage workplace operations as it shifted from an office-based model to a distributed, office-optional workforce. Its teams needed more visibility into visitors, occupancy, and emergency communication across offices in San Francisco, New York, Denver, London, Sydney, and Lisbon, and it was already using Envoy for deliveries and workplace tracking.

Envoy expanded Iterable’s workplace toolkit with Envoy Workplace, Envoy Visitors, and Envoy Emergency Notifications to handle desk scheduling, occupancy analytics, visitor compliance, and crisis alerts. As a result, Iterable streamlined employee and guest experiences, improved safety, and gained granular data to guide real estate decisions; its leadership can now use occupancy dashboards and office attendance statistics to reassess space needs across its global footprint.

Iterable

Erica Medeiros

Senior Manager of Workplace