Case Study: POPSUGAR achieves rapid deployment and seamless visitor check-in with Envoy

First Impressions Are Important For POPSUGAR

POPSUGAR, a global media and technology company (POPSUGAR, ShopStyle, POPSUGAR Must Have) that attracts about 100 million monthly visitors, was struggling to manage thousands of people moving through its San Francisco, Los Angeles, and New York offices. With reporters, vendors, partners, and VIPs arriving frequently, reception became a bottleneck and guests were at risk of waiting—or falling through the cracks—despite the company’s emphasis on a polished, tech-forward visitor experience.

Envoy’s out-of-box visitor check-in was deployed across POPSUGAR’s three offices in days, giving hosts instant notifications (SMS, email, Slack/HipChat), printable badges, and a branded welcome-screen slideshow. The result: shorter wait times, a consistent, efficient front-desk experience for 2,500+ visitors, and a visually engaging arrival that reinforces the POPSUGAR brand.

POPSUGAR

Bjorn Pave

Senior Director of IT