Case Study: Pandora achieves a VIP visitor experience and streamlined reception with Envoy

Envoy gives all Pandora visitors a special VIP welcome

Pandora, a SiriusXM music and podcast discovery platform based in Oakland with ~5,000 employees and 500+ monthly visitors, needed a more secure, on-brand way to welcome artists, clients, and guests. Their paper sign‑in system clashed with Pandora’s VIP image, left receptionists spending roughly half their time tracking down hosts, and relied on a manual, time-consuming process for managing deliveries.

Envoy replaced paper with an iPad check‑in that captures visitor photos, prints “VIP backstage access” badges, logs guests securely, and notifies hosts automatically via Slack. Deliveries are scanned and recipients are alerted, freeing reception and facilities staff from repetitive tasks. The result: faster, more welcoming sign‑ins, regained staff time, streamlined package handling, and a more polished visitor experience.

Pandora

Jessica Arnold

Lead Help Center Technician