Case Study: Cramer achieves seamless, secure visitor experiences with Envoy

Cramer is Obsessive About Their Visitor Experience

Cramer is a Norwood, MA–based experiential marketing agency that designs immersive client experiences for brands like UPS, IBM and GE Healthcare. As a 150-person studio that hosts clients, partners and community events, Cramer needed a lobby check-in that reflected their brand—welcoming and sophisticated—while balancing an open community atmosphere with the need to protect confidential client information. Their previous paging and manual notification methods were disruptive, time-consuming, and undermined the visitor experience.

By implementing Envoy, Cramer created a seamless, tech-forward check-in that embeds NDAs into the sign-in flow, automatically uploads signed documents to Box, and notifies hosts by text or email when guests arrive. The solution streamlined front-desk operations, preserved client confidentiality without sacrificing a community feel, boosted newsletter sign-ups through customizable fields, and reinforced Cramer’s brand with an elegant, consistent welcome experience.

Cramer

Brent Turner

SVP of Solutions