Case Study: USC Credit Union achieves streamlined check-ins and improved member experience with Envoy

Commitment to member experience helps USCCU thrive

USC Credit Union, founded in 1972 to serve the Trojan Family, operates four Los Angeles branches plus a seasonal campus pop-up. During summer rushes they can see up to 100 people in a branch at once, and their pen-and-paper check-in process made queue management and data analysis difficult.

By adopting Envoy’s visitor registration on iPads and an online dashboard with 25 standardized visit reasons, USCCU streamlined check-in, made it easy to run temporary pop-up branches, and freed staff from repetitive receptionist tasks. Exportable analytics on wait times, new accounts, busiest days, and top reps let managers staff smarter and improve member experience, turning reception into a hub of actionable business data.

USC Credit Union

Valerie Ives

Branch Manager, Campus Center