Case Study: Chan Zuckerberg Initiative improves emergency response and accountability with Envoy Response

Chan Zuckerberg Initiative boosts emergency response efficiency by 10% with Envoy

The Chan Zuckerberg Initiative (CZI) faced significant challenges in managing its physical security operations. Their emergency response systems were fragmented across more than ten different apps and only tracked employees, leaving visitors and contractors effectively invisible during critical incidents. This lack of a unified presence layer made it difficult to account for everyone on site and react proactively to area threats. To address this, CZI turned to Envoy and its product, Envoy Response.

By implementing Envoy Response, CZI gained one system of record for emergencies, providing a single authoritative presence layer across all locations. This allowed their security team to manage incidents from start to finish, knowing exactly who was in the building and coordinating responses from anywhere, even mobile. The results were substantial: the first evacuation drill in four years scored 98 out of 100, and the team gained roughly 10% more time back over the year due to increased efficiency and audit-ready records. Envoy provided a solution that scaled with CZI's growing footprint and ensured everyone on site was accounted for.

Chan Zuckerberg Initiative