Case Study: Braze achieves greater workplace efficiency and cost savings with Envoy

Braze optimizes its workplace experience, reducing cost and complexity

Braze, the customer engagement platform, was struggling to manage visitors and workplace data manually as it scaled past 1,000 employees across global sites. Its Workplace Experience team, led by Brooks Gooding, faced hundreds of monthly visitor requests, error-prone Google Forms workflows, vaccination tracking during the pandemic, and time-consuming occupancy reporting from CSV files. Braze chose Envoy’s all-in-one workplace management platform, including visitor management, desk booking, and analytics, to replace these inefficient processes.

With Envoy, Braze automated visitor check-ins, improved front-desk planning, and centralized workplace data for real-time visibility into occupancy, rooms, desks, and employee presence. The team can now make faster decisions on space utilization and real estate without spending days on manual reporting. Braze reported clear ROI through major time savings, reduced cost and complexity, and higher employee satisfaction from easier guest registration and booking; Envoy also helped boost efficiency across workplace operations.

Braze

Brooks Gooding

Global Real Estate Manager