Case Study: GrubHub reduces immigration costs fivefold and scales case management with Envoy Global

How GrubHub Saves Five Times More Per Immigration Case

GrubHub, the U.S. leader in online and mobile food ordering, struggled with an immigration program built on a traditional law‑firm model that was manual, time‑consuming for HR, and incurred high filing and overnight fees as the company scaled. To solve this, GrubHub turned to Envoy Global and its technology‑enabled immigration platform — including the Envoy Communication Center and centralized portal — to replace paper processes and attorney‑heavy workflows.

Envoy Global implemented a centralized, tech‑driven workflow that lets employees and attorneys communicate directly, automates document intake, and provides HR with reporting and a dedicated account rep. The change allowed GrubHub to scale efficiently (supporting roughly 150 new engineers and about a 50% increase in foreign‑national headcount), cut cost per case by roughly 5× (Will Smith cites 5–6× lower attorney/overnight fees), reduce HR time on immigration, and improve onboarding and budget forecasting.

GrubHub

Will Smith

Senior Technology Recruiter