Case Study: Asurion achieves streamlined, human-centered immigration management with Envoy Global

How Asurion Mastered the Immigration Process from the Inside Out

Asurion, a global technology and support company with 17,000 employees, faced the complexity of sponsoring and managing employment-based visas (H‑1B, L‑1, green cards and global work permits) across multiple countries and time zones. Jo Ann Rainwater and her HR team had limited formal immigration training, were handling challenging cases and RFEs from USCIS, and needed a way to scale immigration intake and compliance while keeping the process humane. To address this, Asurion partnered with Envoy Global and used Envoy’s online immigration service platform (including its Questionnaire), administrative services and Envoy‑affiliated attorneys.

Envoy Global implemented a streamlined intake and compliance workflow — replacing ad‑hoc consultations with the online Questionnaire, providing recruiter training, a standardized checklist, remote support plus regular in‑person attorney visits — and helped Asurion professionalize its immigration program. The result was a more efficient, well‑managed process that allowed recruiters to gather correct documentation up front, maintained federal compliance, and preserved a personal candidate experience; Rainwater credits Envoy Global with bringing Asurion’s immigration program to its current, scalable state.

Asurion

Jo Ann Rainwater

Senior HR Generalist