Case Study: Original Footwear streamlines wholesale order processing with Envoy B2B

Original Footwear saves up to 300 hours a month with Envoy B2B

Original Footwear, a company that sells footwear to dealers, faced challenges with a manual and error-prone order process that required significant time from their customer service team and caused delays. They partnered with vendor Envoy B2B to implement its turnkey NetSuite connector to modernize their wholesale B2B channel.

Envoy B2B implemented a solution that automated order entry, provided real-time inventory visibility to buyers, and offered an online invoice portal. This resulted in a significant reduction in manual work, saving an estimated 300 hours per month for the customer service team, and accelerated the order process to get products to customers faster. The real-time inventory also eliminated order errors and back-and-forth communication, while the invoice system improved financial transparency.

Original Footwear