Case Study: District of West Vancouver achieves compliant, centralized communications with Envoke

District of West Vancouver - Customer Case Study

The District of West Vancouver, a municipality serving 40,000 residents, faced the challenge of uniting communications across its 11 distinct departments while ensuring compliance with Canadian anti-spam legislation (CASL). With subscriber lists growing and using disparate email systems, the district needed a centralized solution to manage messaging, branding, and privacy regulations.

The district implemented Envoke, an email communications platform. This solution provided a centralized system with departmental sub-accounts, CASL-compliant subscription management, and Canadian data storage. As a result, the District of West Vancouver now manages over 42,000 contacts and sends 800,000 emails annually, enabling a strategic shift from paper-based communications to digital updates and significantly improving community engagement.

District of West Vancouver

Ania Mafi

Communications & Engagement Manager