Case Study: Rocco Forte Hotels boosts closing rates with envivo.io

ROCCO FORTE Hotels envivo within the Hotel & Event Industry

Rocco Forte Hotels, a luxury hotel group, was facing the challenge of managing complex, document-heavy sales processes for their banquet and convention business solely through email. This inefficient method led to lost communications and failed to provide the personalized, seamless digital experience their clients expected, preventing their sales team from building concierge-like relationships. To modernize this process, they turned to the vendor envivo.io and its digital sales platform.

The solution from envivo.io replaced email attachments with personalized microsites for each proposal, consolidating all information in a branded, secure space. This platform streamlined administration and enabled real-time tracking of client engagement. The implementation led to measurable results for Rocco Forte Hotels, including a 35% higher closing rate, a 56% increase in customer satisfaction, and a 75% reduction in administrative tasks.

Rocco Forte Hotels