Case Study: Insured Resolves Refrigeration Failure Tobacco Loss with Envista Forensics

Insured uncovers refrigerator failure timeline after tobacco loss with Envista Forensics

The insured faced a significant loss when a shipment of tobacco was discovered to be moldy due to a failure in a refrigerated storage container. They engaged the vendor Envista Forensics to determine the cause of the refrigeration system failure and to reconstruct the timeline of the event.

Envista Forensics conducted a full investigation, which included an on-site inspection, analysis of data records, and a destructive teardown of the compressor. The vendor identified that the mechanical failure was due to normal wear and tear and provided insurers with critical information for coverage determination. Envista's findings also revealed that procedures by the insured had inadvertently delayed the detection of the issue.