Case Study: a leading international loss adjusting firm investigates $1.2M in unauthorized ATM withdrawals with Envista Forensics

a leading international loss adjusting firm investigates $1.2M in unauthorized ATM withdrawals with Envista Forensics

Envista Forensics was hired by a leading international loss adjusting firm representing a credit card processing facility to investigate $1.2 million in unauthorized ATM withdrawals that occurred internationally over a single weekend. The client needed to determine if the cause was a malicious breach within their own systems.

Envista Forensics conducted a digital forensics investigation into the credit card authorization process. Their experts concluded that the losses were not due to malicious activity but were instead the result of multiple pre-existing errors at both the bank and the processing facility. This finding led to the insurance claim being denied, as the policy only covered malicious acts, saving the client from a $1.2 million payout.